Q How do I get access to Coupa Supplier Portal? Hide
Please e-mail your first name, last name and e-mail address to
Europe: firstname.lastname@example.orgAmericas: email@example.com Asia & Africa: firstname.lastname@example.org
Within 5 business days, you will receive an invitation to join Coupa Supplier Portal from
Q How can I give another person from my company access to Coupa Supplier Portal? Show Hide
Only the administrator of your company’s Coupa account can give access to another person. If you are the Administrator, then:
Q How do I set-up the Coupa account, to be able to create electronic invoices? Show Hide
Q How do I create an invoice in Coupa Supplier Portal? Show Hide
Q I don’t see the “Create Invoice” option, why? Show Hide
The possible reasons are:
Your country doesn’t allow electronic invoicing. Check the list of allowed countries.
You are invoicing P&G in multiple countries. This is not technically possible. We are working on this, please wait until further notice.
Q Why can’t I find my invoice in Coupa Supplier Portal? Show Hide
In Coupa Supplier Portal you can only see invoices that were submitted directly to Coupa. To track all other invoices, please use https://pgsupplier.vpn.pg.com
Q Can I create an invoice in Coupa Supplier Portal without an Order? Show Hide
A No, Coupa invoices can only be created from Coupa Orders.
Q I received a comment via Coupa that I can’t understand. What do I do now? Show Hide
Q I wrote a comment in Coupa and I haven’t received an answer within 3 days. What do I do now? Show Hide
Q My invoice has been disputed, what do I do now? Show Hide
Q How do I create a Credit Note? Show Hide