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P&G Coupa Questions

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Access

Q How do I get access to Coupa Supplier Portal? Hide

A

Please reach out below channels specified by region, using your information as a supplier (supplier code, name, and details of your need)

  • Europe: coupaeurope.im@pg.com
  • Americas: Chat Support
  • Asia & Africa: coupaasia.im@pg.com
  • Within 5 business days, you will receive an invitation to join Coupa Supplier Portal from

    do_not_reply@supplier.coupahost.com

    Q How can I give another person from my company access to Coupa Supplier Portal? Show Hide

    A

    Only the administrator of your company’s Coupa account can give access to another person. If you are the Administrator, then:

    • Open Coupa Supplier Portal, and select the “admin” tab
    • Click on “Invite user”

    Q What do I do if I have log in issues? Show Hide

    A

    Please send a screenshot of the encountered error to the following contacts:

    Europe: coupaeurope.im@pg.com

    Americas: Chat Support

    Asia & Africa: coupaasia.im@pg.com

    Invoices

    Q How do I set-up the Coupa account, to be able to create electronic invoices? Show Hide

    Q How do I create an invoice in Coupa Supplier Portal? Show Hide

    Q I don’t see the “Create Invoice” option, why? Show Hide

    A

    The possible reasons are:

    Your country doesn’t allow electronic invoicing. Check the list of allowed countries.

    You are invoicing P&G in multiple countries. This is not technically possible. We are working on this, please wait until further notice.

    Q Why can’t I find my invoice in Coupa Supplier Portal? Show Hide

    A

    In Coupa Supplier Portal you can only see invoices that were submitted directly to Coupa. To track all other invoices, please use https://pgsupplier.vpn.pg.com

    Q Can I create an invoice in Coupa Supplier Portal without an Order? Show Hide

    A No, Coupa invoices can only be created from Coupa Orders.

    Q I received a comment via Coupa that I can’t understand. What do I do now? Show Hide

    A

    Please forward the comment to:

    Europe: coupaeurope.im@pg.com

    Americas: Chat Support

    Asia & Africa: coupaasia.im@pg.com

    Q I wrote a comment in Coupa and I haven’t received an answer within 3 days. What do I do now? Show Hide

    A

    Please forward the comment to:

    Europe: coupaeurope.im@pg.com

    Americas: Chat Support

    Asia & Africa: coupaasia.im@pg.com

    Q My invoice has been disputed, what do I do now? Show Hide

    A

    Please forward the dispute information to:

    Europe: coupaeurope.im@pg.com

    Americas: Chat Support

    Asia & Africa: coupaasia.im@pg.com

    Q Can I create an invoice in Coupa Supplier Portal without an Order? Show Hide

    A

    No, Coupa invoices can only be created from Coupa Orders.

    Area Question Answer
    Access How do I get access to Coupa Supplier Portal? Please e-mail your first name, last name and e-mail address to

    Within 5 business days, you will receive an invitation to join Coupa Supplier Portal from

    do_not_reply@supplier.coupahost.com or pgsuppliercoupa.im@pg.com

     

    How can I give another person from my company access to Coupa Supplier Portal?

    Only the administrator of your company’s Coupa account can give access to another person. If you are the Administrator, then:

    • Open Coupa Supplier Portal, and select the “admin” tab
    • Click on “Invite user”
    What do I do if I have log in issues?

    Please send a screenshot of the encountered error to the following contacts:

    Invoices How do I set-up the Coupa account, to be able to create electronic invoices? Open Job to set-up the e-invoicing account in Coupa Supplier Portal
    How do I create an invoice in Coupa Supplier Portal? Open Job aid to create an invoice in Coupa Supplier Portal
    I don’t see the “Create Invoice” option, why?

    The possible reasons are:

    • Your country doesn’t allow electronic invoicing. Check the list of allowed countries.
    • You are invoicing P&G in multiple countries. This is not technically possible. We are working on this, please wait until further notice.
    Why can’t I find my invoice in Coupa Supplier Portal? In Coupa Supplier Portal you can only see invoices that were submitted directly to Coupa. To track all other invoices, please use https://pgsupplier.vpn.pg.com
    Can I create an invoice in Coupa Supplier Portal without an Order? No, Coupa invoices can only be created from Coupa Orders.
    I received a comment via Coupa that I can’t understand. What do I do now?

    Please forward the comment to:

    I wrote a comment in Coupa and I haven’t received an answer within 3 days. What do I do now?

    Please forward the comment to:

    My invoice has been disputed, what do I do now?

    Please forward the dispute information to:

    How do I create a Credit Note?

    Open job aid to create a Credit Note in Coupa Supplier Portal

    Can I create an invoice in Coupa Supplier Portal without an Order?

    No, Coupa invoices can only be created from Coupa Orders.