Coupa Questions for Suppliers

Search Coupa frequently asked questions

Access

Q How do I get access to Coupa Supplier Portal? Show Hide

Please reach out below channels specified by region, using your information as a supplier (supplier code, name, and details of your need)

Europe: coupaeurope.im@pg.com

Americas: Chat Support

Asia & Africa: coupaasia.im@pg.com

Within 5 business days, you will receive an invitation to join Coupa Supplier Portal from

do_not_reply@supplier.coupahost.com

Q How can I give another person from my company access to Coupa Supplier Portal? Show Hide

Only the administrator of your company’s Coupa account can give access to another person. If you are the Administrator, then:

Open Coupa Supplier Portal, and select the “admin” tab
Click on “Invite user”

Q What do I do if I have log in issues? Show Hide

Please send a screenshot of the encountered error to the following contacts:

Europe: coupaeurope.im@pg.com

Americas: Chat Support

Asia & Africa: coupaasia.im@pg.com

Invoices

Q How do I set-up the Coupa account, to be able to create electronic invoices? Show Hide

Open Job to set-up the e-invoicing account in Coupa Supplier Portal

Q How do I create an invoice in Coupa Supplier Portal? Show Hide

Open Job aid to create an invoice in Coupa Supplier Portal

Q I don’t see the “Create Invoice” option, why? Show Hide

The possible reasons are:

Your country doesn’t allow electronic invoicing. Check the list of allowed countries.

You are invoicing P&G in multiple countries. This is not technically possible. We are working on this, please wait until further notice.

Q Why can’t I find my invoice in Coupa Supplier Portal? Show Hide

In Coupa Supplier Portal you can only see invoices that were submitted directly to Coupa. To track all other invoices, please use https://pgsupplier.vpn.pg.com

Q Can I create an invoice in Coupa Supplier Portal without an Order? Show Hide

A No, Coupa invoices can only be created from Coupa Orders.

Q I received a comment via Coupa that I can’t understand. What do I do now? Show Hide

Please forward the comment to:

Europe: coupaeurope.im@pg.com

Americas: Chat Support

Asia & Africa: coupaasia.im@pg.com

Q I wrote a comment in Coupa and I haven’t received an answer within 3 days. What do I do now? Show Hide

Please forward the comment to:

Europe: coupaeurope.im@pg.com

Americas: Chat Support

Asia & Africa: coupaasia.im@pg.com

Q My invoice has been disputed, what do I do now? Show Hide

Please forward the dispute information to:

Europe: coupaeurope.im@pg.com

Americas: Chat Support

Asia & Africa: coupaasia.im@pg.com

Q How do I create a Credit Note? Show Hide

Open job aid to create a Credit Note in Coupa Supplier Portal

Q Can I create an invoice in Coupa Supplier Portal without an Order? Show Hide

No, Coupa invoices can only be created from Coupa Orders.

Area	Question	Answer
Access	How do I get access to Coupa Supplier Portal?	Please e-mail your first name, last name and e-mail address to Europe: coupaeurope.im@pg.com Americas: Chat Support Asia & Africa: coupaasia.im@pg.com Within 5 business days, you will receive an invitation to join Coupa Supplier Portal from do_not_reply@supplier.coupahost.com or pgsuppliercoupa.im@pg.com
	How can I give another person from my company access to Coupa Supplier Portal?	Only the administrator of your company’s Coupa account can give access to another person. If you are the Administrator, then: Open Coupa Supplier Portal, and select the “admin” tab Click on “Invite user”
	What do I do if I have log in issues?	Please send a screenshot of the encountered error to the following contacts: Europe: coupaeurope.im@pg.com Americas: pgsuppliercoupa.im@pg.com Asia & Africa: coupaasia.im@pg.com
Invoices	How do I set-up the Coupa account, to be able to create electronic invoices?	Open Job to set-up the e-invoicing account in Coupa Supplier Portal
	How do I create an invoice in Coupa Supplier Portal?	Open Job aid to create an invoice in Coupa Supplier Portal
	I don’t see the “Create Invoice” option, why?	The possible reasons are: Your country doesn’t allow electronic invoicing. Check the list of allowed countries. You are invoicing P&G in multiple countries. This is not technically possible. We are working on this, please wait until further notice.
	Why can’t I find my invoice in Coupa Supplier Portal?	In Coupa Supplier Portal you can only see invoices that were submitted directly to Coupa. To track all other invoices, please use https://pgsupplier.vpn.pg.com
	Can I create an invoice in Coupa Supplier Portal without an Order?	No, Coupa invoices can only be created from Coupa Orders.
	I received a comment via Coupa that I can’t understand. What do I do now?	Please forward the comment to: Europe: coupaeurope.im@pg.com Americas: pgsuppliercoupa.im@pg.com Asia & Africa: coupaasia.im@pg.com
	I wrote a comment in Coupa and I haven’t received an answer within 3 days. What do I do now?	Please forward the comment to: Europe: coupaeurope.im@pg.com Americas: pgsuppliercoupa.im@pg.com Asia & Africa: coupaasia.im@pg.com
	My invoice has been disputed, what do I do now?	Please forward the dispute information to: Europe: coupaeurope.im@pg.com Americas: pgsuppliercoupa.im@pg.com Asia & Africa: coupaasia.im@pg.com
	How do I create a Credit Note?	Open job aid to create a Credit Note in Coupa Supplier Portal
	Can I create an invoice in Coupa Supplier Portal without an Order?	No, Coupa invoices can only be created from Coupa Orders.

P&G Coupa Questions