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P&G Coupa Questions

P&G Coupa Questions

Search Coupa frequently asked questions

Access

Q How do I get access to Coupa Supplier Portal?Show

A

Please reach out below channels specified by region, using your information as a supplier (supplier code, name, and details of your need)

Within 5 business days, you will receive an invitation to join Coupa Supplier Portal from

do_not_reply@supplier.coupahost.com

Q How can I give another person from my company access to Coupa Supplier Portal?Show

A

Only the administrator of your company’s Coupa account can give access to another person. If you are the Administrator, then:

  • Open Coupa Supplier Portal, and select the “admin” tab
  • Click on “Invite user”

Q What do I do if I have log in issues?Show

A

Please send a screenshot of the encountered error to the following contacts:

Invoices

Q How do I set-up the Coupa account, to be able to create electronic invoices?Show

A

Open Job to set-up the e-invoicing account in Coupa Supplier Portal

Q How do I create an invoice in Coupa Supplier Portal?Show

A

Open Job aid to create an invoice in Coupa Supplier Portal

Q I don’t see the “Create Invoice” option, why?Show

A

The possible reasons are:

Your country doesn’t allow electronic invoicing. Check the list of allowed countries.

You are invoicing P&G in multiple countries. This is not technically possible. We are working on this, please wait until further notice.

Q Why can’t I find my invoice in Coupa Supplier Portal?Show

A

In Coupa Supplier Portal you can only see invoices that were submitted directly to Coupa. To track all other invoices, please use https://pgsupplier.vpn.pg.com

Q Can I create an invoice in Coupa Supplier Portal without an Order?Show

A

No, Coupa invoices can only be created from Coupa Orders.

Q I received a comment via Coupa that I can’t understand. What do I do now?Show

A

Please forward the comment to:

Q I wrote a comment in Coupa and I haven’t received an answer within 3 days. What do I do now?Show

A

Please forward the comment to:

Q My invoice has been disputed, what do I do now?Show

A

Please forward the dispute information to:

Q How do I create a Credit Note?Show

A

Open job aid to create a Credit Note in Coupa Supplier Portal

Q Can I create an invoice in Coupa Supplier Portal without an Order?Show

A

No, Coupa invoices can only be created from Coupa Orders.